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stock photos still continue

New Here ,
Dec 19, 2018 Dec 19, 2018

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hi, we ordered one month, 350 photos

it supposed to end in September, we did cancel subscritpion...but new 350 photos are there, again and again - what mistake this could be?

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correct answers 1 Correct answer

Adobe Employee , Jan 03, 2019 Jan 03, 2019
Hi Petr,The issue has been fixed. Thanks for reporting it.Regards,Sheena

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Adobe Community Professional ,
Dec 19, 2018 Dec 19, 2018

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Discussion successfully moved from Adobe Creative Cloud to Adobe Stock

twaritar3263062​ or Sheena Kaul : I think this is for you?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 19, 2018 Dec 19, 2018

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Hi Petr,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Adobe Stock-350 images per month plan. The subscription stands cancelled.

Could you please confirm us the date on which you have cancelled this plan so that we can further assist you?

Regards,

Twarita

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New Here ,
Dec 20, 2018 Dec 20, 2018

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hi

I have confirmation about it in my inbox, from Adobe - date of end is September 17, 2018

Petr

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Adobe Employee ,
Dec 20, 2018 Dec 20, 2018

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Hi Petr,

Let me get this checked from the concerned team. We will update this thread once we have more information about this issue.

Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Jan 03, 2019 Jan 03, 2019

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Hi Petr,

The issue has been fixed. Thanks for reporting it.

Regards,

Sheena

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