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Stock site extremely slow

Community Beginner ,
Jul 31, 2018 Jul 31, 2018

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Thank you. In the meantime I am using the competitor, Shutterstock.

I have been using it for awhile now because Adobe’s stock site has been very, very slow for some time now.

Not sure if anyone else has had problems.

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Adobe Employee ,
Jul 31, 2018 Jul 31, 2018

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Hi GH,

I'd like to learn more about your experience with this issue, can you please elaborate? Also, are you running any virus checkers in your browser, like Kapersky perhaps?

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Community Beginner ,
Aug 01, 2018 Aug 01, 2018

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No virus checkers.

I’m on an iMac. 32 GB of Memory

High Sierra Version 10.13.6

It takes longer than other sites to load, and I cannot scroll down for a very delayed amount of time.

Other websites work fine.

I prefer Adobe Stock over Shutterstock but I have been using Shutterstock more often lately because of the lag in Adobe Stock.

Disappointing!

Thanks.

~g

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Adobe Employee ,
Aug 05, 2018 Aug 05, 2018

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Hi GH,

We have some workarounds that may work for you. Can you give these a try and let me know if they resolve the site performance or not?

White page when visiting Adobe Stock

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Community Beginner ,
Aug 06, 2018 Aug 06, 2018

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Shoot. When I have some time I will see what I can do with those instructions. Work time is so valuable when clients are waiting. Thanks. I will report back after I get time to check on those.

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Adobe Employee ,
Aug 06, 2018 Aug 06, 2018

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Thanks, G.H., I look forward to your reply after trying these steps.

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Community Beginner ,
Aug 05, 2018 Aug 05, 2018

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Yes I have not gotton any info, to the point maybe I did something wrong no email nothing

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Community Beginner ,
Aug 05, 2018 Aug 05, 2018

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have you had any action on shutterstock

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Community Beginner ,
Aug 06, 2018 Aug 06, 2018

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All sites including Shutterstock work fine. It seems like a problem loading the page as it's delaying the ability to scroll.

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