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Stock Vectors are Not Vectors

New Here ,
Apr 05, 2019 Apr 05, 2019

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I licensed 2 files (196421993 and 93094041) to find that these images were only partially vector.   Can I get a refund on both of these?

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Adobe Employee , Apr 08, 2019 Apr 08, 2019
Hi Russ,I've got both the files checked.The file# 196421993  is not a vector of good quality and therefore I'll be adding 1 license for the same to your account. But for file# 93094041 it is already mentioned on the website that it is a JPEG and not vector so I'm sorry we not help you with that download.Let me know if that helps!Regards,Sheena

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Adobe Employee ,
Apr 08, 2019 Apr 08, 2019

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Hi Russ,

I apologize for the troubles that you're facing here.

I'm getting these files checked and will update you as soon as I hear more from the team.

Regards,

Sheena

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Adobe Employee ,
Apr 08, 2019 Apr 08, 2019

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Hi Russ,

I've got both the files checked.

The file# 196421993  is not a vector of good quality and therefore I'll be adding 1 license for the same to your account. But for file# 93094041 it is already mentioned on the website that it is a JPEG and not vector so I'm sorry we not help you with that download.

Let me know if that helps!

Regards,

Sheena

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