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Stock video glitching when sent to someone

New Here ,
Aug 29, 2023 Aug 29, 2023

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I am working on a video for a client, they have sent me multiple adobe stock clips to use for this project, but one of them seems to be corrupt on my end only. The video has this weird glitching troughout, but it's only happening for me and not the client? (This is also before importing it into any editing software)

sama99069679_0-1693295552351.png

 

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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@sama99069679 Could you share the asset ID of the Adobe Stock file? The ID is in the default file name.

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New Here ,
Aug 29, 2023 Aug 29, 2023

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The asset ID is 238687660

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New Here ,
Aug 29, 2023 Aug 29, 2023

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@WendellaBee the asset ID is The asset ID is 238687660

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Hi @sama99069679,

I've downloaded the file and don't see any issue. Since the client isn't seeing the issue  It may be a driver or system issue on your end I'm sorry to say.

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