I purchased credits but now can't download videos. Need to download 10 footages. Its Sunday here in Kuala Lumpur and my deadline is tomorrow.Been checking with my mates and they are having the same problem. Is the server in Malaysia down? Can't call nearest Adobe office in Singapore. Please help. Thanks!
I'm sorry you are unable to download or license a video, is it just this particular video or any video? I'm not able to reproduce the issue so would need more information from you in order to troubleshoot.
I have new information I received from a colleague. It appears that you are in a country that has restricted access to Adobe Stock content. You should sign into Adobe Stock before attempting to complete any licensing, that way you will see all content that is available to you. If I have missed something or you have additional information please let me know.
I am sorry but again my statement above still holds true. The Adobe Stock team does have a ticket to investigate however this won't be resolved today, you'll need to find another source for your media.