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Subscription cancelation

Community Beginner ,
Mar 04, 2022 Mar 04, 2022

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Hello, i had canceled subscription from the first day but it kept charging me and now it states i ll lose 86 euros also for early cancelation! Please check about it and find me a solution

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Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 07, 2022 Mar 07, 2022
If you had purchased an Adobe Stock subscription and cancelled it there would still be a record of the subscription even if it was cancelled. I see no record of there being an Adobe Stock subsciption under the email address you are using here on the forums. Please contact customer care for further assistance: https://helpx.adobe.com/contact.html Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear o...

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Adobe Employee ,
Mar 04, 2022 Mar 04, 2022

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

EBQ

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Community Beginner ,
Mar 05, 2022 Mar 05, 2022

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Hello yes you can't probably see any plan now because i canceled it. I was afraid waiting more because i saw it charged me 3 months in a row and i hadn't noticed... It said that it will charge me more than 80 euros more which i really find crazy because i had canceled it from day 1. But for some reason it didn't worked. I hope someone finds a solution it's a lot money 

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Adobe Employee ,
Mar 07, 2022 Mar 07, 2022

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If you had purchased an Adobe Stock subscription and cancelled it there would still be a record of the subscription even if it was cancelled. I see no record of there being an Adobe Stock subsciption under the email address you are using here on the forums. Please contact customer care for further assistance: https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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Community Beginner ,
Mar 11, 2022 Mar 11, 2022

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Adobe helped me solve the issue, thx for the reply! 

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