Subscription cancellation problem

[Pete5CE8]

I subscribed to the Adobe Stock free trial in August and went through the online cancellation procedure when I realised I would not be using it. I thought nothing more of it or I would have taken screenshots of the cancellation screens. I just realised that Adobe had taken three monthly payments from my bank account and when I checked my subscription was still showing as active. Going through the cancellation screens I was threatened with a substantial penalty fee for ending the 12-month subscription early, as well as lower priced inducements for me to continue with the service I have no use for at this time. Via live chat, I managed to get the cancellation penalty waived and I was offered a refund for two of the three months I was charged, but only after I expressed how dissatisfied I was with the service. I can't be the only person who has been placed in this position, so I would urge anyone else who finds themself in this situation to do exactly what I have just done.

[EvilBugQueen1]

It appears you connected with our customer care team and they were able to assist you with your issue.

[Pete5CE8]

Yes, as I said in my main post. The issue was resolved, but not to my total satisfaction as I am still out of pocket to the tune of one month's subscription, which I didn't sign up for. I feel the way the cancellation system works is a trap for trusting people like myself.

[EvilBugQueen1]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Explain to the agent that you have not used more than the first month's quota.