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Suivi de licences de fotolia à adobe stock

New Here ,
Aug 24, 2020 Aug 24, 2020

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  1. Suite à la fusion de mes comptes fotolia et AdobeStock, il me semble manquer des licences fotolia qui n'ont pas été transférées sur le compte adobestock. Suite à cette fusion, je ne suis plus en mesure d'accéder à l'historique de fotolia pour m'assurer de son exhaustivité.
  2. Toutes les images transférées portent la mention "11/02/2019 13:29 Migré depuis Fotolia". Ce n'est pas la date d'achat, je suis donc dans l'impossibilité de prouver l'obtention légale de l'achat de l'image avant leur utilisation sur les supports.
TOPICS
Account management, Fotolia, Licensing, Plans and purchase, Troubleshooting

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Adobe Employee ,
Aug 24, 2020 Aug 24, 2020

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Please use the Contact Us form on the bottom of https://www.fotolia.com/ for additional assistance.

EBQ

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New Here ,
Aug 24, 2020 Aug 24, 2020

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I do it 3 times since last week without any answers.

is it even still active?

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Please be patient and check your junkmail folder.

EBQ

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New Here ,
Sep 07, 2020 Sep 07, 2020

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LATEST

2 weeks later, still no answers from them. Are they even still active?

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