SUPPORT REQUEST: duplicate license

New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello <removed by moderator because this is an individual community member>

I accidentally licensed the same image twice.

Can Support please remove the 2nd license and credit me back?

Thank you in advance!

teresa d.

Acct: defaultd6nfacns7it6

Image # 169379635

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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I suggest you contact Adobe support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

You should be aware of phishing attempts. Adobe employees will not contact you via Skype or equivalent. If contacted here on the forum, employees are marked as such.

ABAMBO | Hard- and Software Engineer | Photographer

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