Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


System error message when trying to license image

New Here ,
Jun 27, 2021 Jun 27, 2021

Copy link to clipboard

Copied

I getting an error message back when I try to license (standared license) and image. Error message states that a system error has occured. Has anyone else experienced this and how was it resolved? I've tried the usual - logging out, clearing cache, different browser etc. but no joy. Thanks in advance.

 

default781gs3vsy5wq_0-1624794149996.png

 

TOPICS
Troubleshooting

Views

54

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

Copy link to clipboard

Copied

Contact customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 28, 2021 Jun 28, 2021

Copy link to clipboard

Copied

Thanks, I tried contacting support but the person I spoke to had no idea what was wrong. They said maybe it was a technical glitch and to wait 2 to 4 hours. I've been having this problem for days, so I don't think it's just a glitch.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

Copy link to clipboard

Copied

LATEST

@default781gs3vsy5wq  According to your case notes customer care has arranged to have someone call you back to help troubleshoot the issue. You should have received an email with the subject: We’ve Scheduled a Call for Your Adobe Customer Care and an approximate time of when you'll be contacted.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started