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Team and Personal Account Conflict — Trouble Cancelling Trial Subscription

New Here ,
Oct 25, 2022 Oct 25, 2022

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Hello all,
 
I work at a design agency and belong to a team plan that does NOT include Adobe Stock.
 
I started a trial Adobe Stock subscription but no longer have a need for the trial or subscription to be active. 
 
Naturally, I use Adobe services with my work email. When I started my trial, it started as a "personal" subscription, rather than as a team—but with my same work email/account info.

However, when I go to the account portal, there is no option for me to cancel my "personal" work email stock subscription—it only shows the details of the team plan I belong to (which does not include Stock). In short—I cannot access my "personal" account portal, only view my plan as part of my team. 
 
Anybody have similar issues and find a work around on your own or w/ the Adobe team? 
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Account management

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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did you use a different adobe id for your personal and work accounts?  

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New Here ,
Oct 25, 2022 Oct 25, 2022

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Nope—same email somehow. Both are my work email address.

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Use your preferred browser.

Go to https://account.adobe.com

Sign out the alien… (click the avatar, sign out)

Abambo_0-1666746007622.png

Sign in again.

Choose "Personal Profile".

Abambo_1-1666746106405.png

Welcome to your personal account. If you go to plans, you should see your plan, and you should be able to cancel:

Abambo_2-1666746210775.png

If you still have problems, contact Adobe customer service as indicated by @kglad 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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@Sam Cush were you able to resolve this?

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