did you use a different adobe id for your personal and work accounts?
Nope—same email somehow. Both are my work email address.
use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html
p.p.s. you can also use twitter to tweet @AdobeCare
p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
Use your preferred browser.
Sign out the alien… (click the avatar, sign out)
Sign in again.
Choose "Personal Profile".
Welcome to your personal account. If you go to plans, you should see your plan, and you should be able to cancel:
If you still have problems, contact Adobe customer service as indicated by @kglad
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