Templates promoted by Adobe but cannot download.

[michaelv82619659]

[Moderator moved from Forum comments to Illustrator.]

I am new to Adobe.

I am trying to download a template that was promoted by Adobe via email.

But this spinning 'wait wheel' has been spinning for 20 minutes. What is happening here?

[tonyharmer]

Think this needs to be moved to the Stock forums.

[jane-e]

Okay, Tony and michaelv82619659,

Moved from Illustrator to Adobe Stock

[twaritar3263062]

Hi Michael,

Sorry to hear that.

Could you please share the file ID which you are referring to so that we can assist you further?

Regards,

Twarita