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The download button doesnt react(Adobe stock free templates)

Community Beginner ,
Jul 03, 2018 Jul 03, 2018

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Hello.and thanks for helping.

I tried to download some free template from the templates that suggested when i open the AI.

I clicked the download button and nothing happen.

Why its happen

thank you

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correct answers 1 Correct answer

Community Beginner , Jul 11, 2018 Jul 11, 2018
Im so sorry.It would sound a little amusing,but the problem was in my Internet services, which lasted for days.Thanks for the willingnessAnd sorry for opening a discussion that seems a bit unnecessary ...

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Adobe Employee ,
Jul 03, 2018 Jul 03, 2018

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Hi there,

This is a strange behavior. Have you tried to quit the application (from task manager) and open it again?

Also, how about clicking on specifically any one template here and checking if it works.

Regards,

Sheena

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Adobe Employee ,
Jul 03, 2018 Jul 03, 2018

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Noticed that you have an apostrophe in screen name of your profile, there were a few occasions where some special characters in profile/name/address causes weird behavior in application environment (searching, licensing).  Advised to try out an update on profile items so there is no special characters/apostrophes in it.

Thank you,

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Community Beginner ,
Jul 11, 2018 Jul 11, 2018

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Im so sorry.

It would sound a little amusing,but the problem was in my Internet services, which lasted for days.

Thanks for the willingness

And sorry for opening a discussion that seems a bit unnecessary ...

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Adobe Employee ,
Jul 11, 2018 Jul 11, 2018

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Hi,

We're glad that the issue got resolved for you.

Regards,

Sheena

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