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The downloaded .ai for id 74322527 do not match the preview

New Here ,
Jan 10, 2019 Jan 10, 2019

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Hello,

I just buy the file id 74322527 and the corresponding .ai file has no rapport with the preview and the thumbnail.

https://stock.adobe.com/fr/images/business-infographic/74322527

Also I didn't find anywhere on adobe stock to report such problem.

May a person from adobe see this ?

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correct answers 1 Correct answer

Adobe Employee , Jan 10, 2019 Jan 10, 2019
Hi Alexandre,We apologize for the inconvenience caused to you.Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.Regards,Twarita

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Adobe Employee ,
Jan 10, 2019 Jan 10, 2019

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Hi Alexandre,

We apologize for the inconvenience caused to you.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Community Professional ,
Jan 10, 2019 Jan 10, 2019

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It's ok. You can report here.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 11, 2019 Jan 11, 2019

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LATEST

Alexandre,

Please check your email for more details.

Regards,

Twarita

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