Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


There appears to be an issue with this image 291925185

New Here ,
Oct 13, 2021 Oct 13, 2021

Copy link to clipboard

Copied

Hi

 

When I open the image in illustrator the file is all broken up and not like the fluid water colour like on the website. Could I return it so I can get an alternative image?

 

Thanks

Karen

TOPICS
Asset Quality

Views

77

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

Copy link to clipboard

Copied

Hello, below is what I see when I tried it:

watercolervector.PNG
Can you provide a screenshot of the problem?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

Screenshot 2021-10-13 at 21.24.52.png

this iwhat i see when I open in illustrator

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

LATEST

I've not been able to reproduce this so far. For troubleshooting could you check if you have the latest version of Illustrator? Also, possibly try deleting the asset and using the re-download for free option from our site and see if that fixes the issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started