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There appears to be an issue with this image 291925185

New Here ,
Oct 13, 2021 Oct 13, 2021

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Hi

 

When I open the image in illustrator the file is all broken up and not like the fluid water colour like on the website. Could I return it so I can get an alternative image?

 

Thanks

Karen

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Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

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Hello, below is what I see when I tried it:

watercolervector.PNG
Can you provide a screenshot of the problem?

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Screenshot 2021-10-13 at 21.24.52.png

this iwhat i see when I open in illustrator

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Adobe Employee ,
Oct 14, 2021 Oct 14, 2021

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I've not been able to reproduce this so far. For troubleshooting could you check if you have the latest version of Illustrator? Also, possibly try deleting the asset and using the re-download for free option from our site and see if that fixes the issue.

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