This mockup says 'customize' but it isn't customizable

[daphner97050507]

hi guys,

I liked this mockup 243229189 which litarally says 'customize your design'. When I licenced and downloaded it, it was a plain JPG. Can I only use this with the text in it? Would be a bit disappointing and a waste of my credit.

[Abambo · Accepted solution]

Wel, it says JPEG. And JPEG is not customizable. The uploader made an error and the moderator accepting this made also an error. I suppose it is old stuff from before Adobe Stock. The text can be probably photoshopped, but that's not the point.

The only  solutions for you are:

• Contact customer service and ask for a replacement credit or
• Wait for a friendly Adobe employee to pass by and grant the replacement credit.

[KanikaS]

Hi there, 

As mentioned earlier a Jpeg is not customizable. Feel free to update the thread and let us know if you need an extra license for the same. 

Thanks 

Kanika