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Transfer credits and images from Stock individual plan to Stock teams subscription

New Here ,
Mar 25, 2021 Mar 25, 2021

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Hello

 

I allready contacted the support buy phone and they told me to send an email with the needed information. But I never heard from the support again.

 

I want to transfer the credits and the images from a standalone/individual Adobe Stock plan to a Adobe Creative Cloud for teams environment.

 

I know this can be done (support told me) but my questions are:

 

1. Are all images and assets (credits) transfert too?
2. Is there a refund for the standalone/individual plan? 
3. What is the procedure to get this done?

 

Thx!

Kind regards,

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correct answers 1 Correct answer

Community Expert , Mar 25, 2021 Mar 25, 2021

There is no automatic procedure in-place for this. Adobe support needs to initiate this. If you are the administrator of your teams account, I suggest to recontact support and to check with them to get this done. You will need your case number from your previous contact so that Adobe can do follow-up support. Update this threat if you need further help.

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Community Expert ,
Mar 25, 2021 Mar 25, 2021

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There is no automatic procedure in-place for this. Adobe support needs to initiate this. If you are the administrator of your teams account, I suggest to recontact support and to check with them to get this done. You will need your case number from your previous contact so that Adobe can do follow-up support. Update this threat if you need further help.

ABAMBO | Hard- and Software Engineer | Photographer

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