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New Here ,
Sep 23, 2018 Sep 23, 2018

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Hello,

Yesterday I have accidentally purchased a licence for premium picture that has billed my account for more than 200 USD , I would suggest it is rather unprofessional for such a big company not to have clearly marked that this photo is premium and doesn't go under 10 free photos in the trial. However I have read that you are not offering refunds. As I have contacted my bank and the money has still not been transfered I am curious if it would be possible to use that money to buy a premium plan/ credits (with the  extra payment if necessary)- also in that case there is no need to take licence back as it can just be removed from credits bought.

Hopefully you can solve my problem,

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Adobe Employee , Sep 24, 2018 Sep 24, 2018
Hi there,I apologize for the troubles that you've faced on our Adobe Stock website.Please Contact Customer Care for the refunds and cancellation requests.You can also check with them if there is any option to purchase credits instead.Let me know if you face troubles reaching the support.Regards,Sheena

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Adobe Employee ,
Sep 24, 2018 Sep 24, 2018

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Hi there,

I apologize for the troubles that you've faced on our Adobe Stock website.

Please Contact Customer Care for the refunds and cancellation requests.

You can also check with them if there is any option to purchase credits instead.

Let me know if you face troubles reaching the support.

Regards,

Sheena

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