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Trial package payment gateway issue

New Here ,
Oct 03, 2020 Oct 03, 2020

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I try again many times but don't work! "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help."

A bad experience, looks like they prevent free trial use !!!

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Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Oct 03, 2020 Oct 03, 2020

By adding your payement cedentials you promise to pay the subscription if you like the service. Why would they (Adobe I suppose) like to prevent you using the service?

 

Contact your bank to see if there is a trouble with your credit card. If not, contact Adobe customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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Community Expert ,
Oct 03, 2020 Oct 03, 2020

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By adding your payement cedentials you promise to pay the subscription if you like the service. Why would they (Adobe I suppose) like to prevent you using the service?

 

Contact your bank to see if there is a trouble with your credit card. If not, contact Adobe customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 03, 2020 Oct 03, 2020

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My card not any issue (it using it for many service online)! My bank says the problem is with the payment carrier. (fraud prevention functions may be applied stupidly).

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