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Trouble downloading free templates in inDesign, illustrator, and photoshop

New Here ,
Aug 21, 2020 Aug 21, 2020

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Hi, I have trouble downloading any free template. I click download and the adobe stock window pops up but it keeps spinning. Is there any way to help with this issue? thank you

Screen Shot 2020-08-21 at 21.25.44.png

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Creative Cloud Integration

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Adobe Employee ,
Aug 21, 2020 Aug 21, 2020

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Please login to https://stock.adobe.com and download the file from there. Let us know if you are successful or not.

EBQ

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New Here ,
Aug 29, 2020 Aug 29, 2020

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I got some help from technical support. I had to logout from my cc account and close all the Adobe background processes. It worked 🙂 Thank you!

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Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

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Thanks for posting. This is often the "fix" for download issues.

EBQ

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