The customer support for Adobe Stock has got to be the most frustrating and convoluted team I've ever worked with. Each rep will tell you a different thing and none of them seem to know the real answer.
Getting an invoice is so infuriating, sometimes they like to say only the account admin can access them other times they're readily available in the billing history, and other times they'll manually send it to me. You get passed around from person to person like they just can't be bothered to.
Sorry to hear about your bad customer service experience. It's sometimes very frustrating. May be you could post the case numbers here, so that someone from Adobe can look into the cases and see what did went wrong? (FYI: I'm a user like you, not Adobe!)
Do you still need support now? Or did you manage to get your troubles sorted out?
@emmeliag43036417 I am sorry you are having difficulties with invoices. Invoices for Stock subscriptions and credit packs would only be available to your team's administrator. If you are purchasing on demand items then you as the purchaser would receive a confirmation email with the order details.
I have raised the issue of invoice availability with our product management team. If you are having difficulty connecting with a knowledgeable customer care agent regarding your transactions then let me know and I can ask an agent to reach out to you.