Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Trouble saving to libraries

Community Beginner ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

Since my last CC update in May 21 I haven't been able to save images from Adobe Stock into my libraries, regardless of having them licenced or unlicenced. It used to work so well and so practically and now I have to download the image first and then open it with the application .... it's like we're back in the 1990s .... is this a default setting on my PC or how can I solve this problem ? If anyone could help me with this, I would be very grateful. Thanks a lot in advance.

TOPICS
Troubleshooting

Views

280

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 09, 2021 May 09, 2021

Copy link to clipboard

Copied

Hi Chrisp@1978 , could you please check and try the following : 

  • go to https://assets.adobe.com/libraries
  • verify if there are libraries with empty names or invalid caracters in its name
  • rename/delete these libraries
  • retry to save into libraries from Adobe Stock

 

Best regards,

Bibilelo

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

Hello,

I have same problem with Adobe premiere and After Effects 😞

David Najbrt

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 08, 2021 Jul 08, 2021

Copy link to clipboard

Copied

This doesn't work. Any other solutions please?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

Copy link to clipboard

Copied

Hi @WhiteTie, can you please describe the exact problem you are facing?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 08, 2021 Jul 08, 2021

Copy link to clipboard

Copied

LATEST

Hi there, 

 

This is the same problem - 

 

https://community.adobe.com/t5/premiere-pro/help-download-file-from-cclibraries-failed-invalid-user-...

 

old libraries are fine pulling into Prem but get the user access token for the most recent library. Poss something to do with chagning cc contract in between?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started