• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Trouble with image 201827095

Community Beginner ,
Dec 10, 2018 Dec 10, 2018

Copy link to clipboard

Copied

Hi,

I downloaded this banner background image and noticed that there are horizontal line artifacts that are extremely difficult to erase without having to go through a lot of trouble.  I noticed them first when i bumped up the contrast to create a displacement map.  At any decent size these lines are visible and are clearly not supposed to be part of the image.

If i had to guess, I'd say this was a vector graphic at one point that was saved as jpeg and the author left the artifact in by accident.  Anyway, I want to report it and if possible be refunded the spent credit for the image.

Views

186

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 11, 2018 Dec 11, 2018

Hi Greg,

Sorry for the trouble it has caused to you.

As Brad already mentioned that the above file is faulty, I am adding 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Votes

Translate

Translate
LEGEND ,
Dec 10, 2018 Dec 10, 2018

Copy link to clipboard

Copied

I can confirm there is definitely a problem with the image. Grey lines in the banner.

Screen Shot 2018-12-10 at 2.58.32 PM.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 10, 2018 Dec 10, 2018

Copy link to clipboard

Copied

Thanks.  I should have thought to do that.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

Copy link to clipboard

Copied

LATEST

Hi Greg,

Sorry for the trouble it has caused to you.

As Brad already mentioned that the above file is faulty, I am adding 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started