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Trying to cancel my Adobe Stock plan but not showing

New Here ,
Sep 04, 2020 Sep 04, 2020

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I was charged for my adobe stock plan but when I went into my account and plans it doesn't show that I have any plans to cancel.  What should I do?

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Account management

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correct answers 1 Correct answer

Community Expert , Sep 07, 2020 Sep 07, 2020

Contact Adobe Customer Care.

https://helpx.adobe.com/contact.html

Online Chat is available 24/7 in English.

Phone support is available during normal business hours, M-F only.

 

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Community Expert ,
Sep 07, 2020 Sep 07, 2020

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Contact Adobe Customer Care.

https://helpx.adobe.com/contact.html

Online Chat is available 24/7 in English.

Phone support is available during normal business hours, M-F only.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Sep 08, 2020 Sep 08, 2020

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If you have more than one Adobe ID you'll want to confirm you are signed into https://account.adobe.com with the Adobe ID/email address associated with your Adobe Stock subscription. This happens to people often, they have more than one email address associated with their Adobe accounts and forget which has the subscription.

EBQ

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