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Trying to charge me for a subscription that I cancelled months ago

New Here ,
Oct 25, 2021 Oct 25, 2021

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I cancelled my Adobe Stock subscription months ago and since then there hasn't been any issues and all of a sudden this month I am being asked to pay for a subscription that I didn't apply for. All the assets are still untouched. I've been trying to get in touch with someone to get this sorted for weeks now but Adobe seems to have the worst customer service and all it does is take me in circles on their website. Is there anyone that I can speak to and get this sorted?

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Account management, Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Oct 25, 2021 Oct 25, 2021
Hi @marianz51546269, If you have questions about your subscriptions that cannot be resolved via Account Management, https://account.adobe.com then please contact customer care for assistance. https://helpx.adobe.com/contact.html

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi @marianz51546269,

If you have questions about your subscriptions that cannot be resolved via Account Management, https://account.adobe.com then please contact customer care for assistance. https://helpx.adobe.com/contact.html

EBQ

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New Here ,
Oct 25, 2021 Oct 25, 2021

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I tried that multiple times and it keeps taking me in circles through the website. I used my phone a couple of times and there was a chat pop-up option but when you type a message it doesn't allow you to send it through. It's ridiculous just how complicated it is to get an actual person to sort out this situation and I refuse to pay for something that I haven't purchased. It even says that I have 80 assets available but they are trying to charge me for a 10 asset a month plan that I had cancelled since July, when I had already used up all of my assets that I had purchased then. Why do I now have eight months worth of unused assets and why have they only tried to charge me now for it? None of it makes sense. 

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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You may need to accept all of the Adobe cookies to get the chat to work.

EBQ

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New Here ,
Oct 27, 2021 Oct 27, 2021

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And me too , I can't get any photos even when i paid for it!! And I couldn't find anyone to ask about it , why they don't have help center? And today i got deducted from my account twice for the same subscription 😢

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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