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Unable to buy extended license from Adobe Stock

Explorer ,
Oct 04, 2018 Oct 04, 2018

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I am trying to buy an Extended License for an image from Adobe Stock. I am logged in and an admin for my Adobe Creative Cloud Team. When I try and download the extended licence version I get a message saying "we are unable to approve your transaction at this time". I have checked that my company debit card details are correct and up to date.

For some reason Adobe wants to give me 10 standard images free, and using that I have been able to download the image so that I can prepare the document for my client. But I have the wrong license because Adobe won't take my money!

Considering Adobe have been encouraging me to use their stock library for months now I would have thought they would have figured out a way to allow me to pay them. I have never had a problem with Shutterstock or iStockphoto.

How do I buy the extended license?

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Adobe Employee , Oct 04, 2018 Oct 04, 2018
I'm sorry that you're having issues with this.  Please contact our support team for further assistance - Contact Customer Care Kind regardsBev

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

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Hi there

It appears that payment is being attempted on an expired credit card.

On your Adobe account page, please check under My plans for 'Stock - on demand', and update the payment details there.

You should then be able to purchase an Extended license.

Let us know if you still have issues.

Thanks

Bev

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Explorer ,
Oct 04, 2018 Oct 04, 2018

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And there was me thinking that there was only one place that Adobe needed my debit card details.

Now, when updating my card details I get 'An error occurred. We’ve encountered an error processing your information. Try submitting again, or use a different web browser.' No clue as to what the error is.

I'm using Safari on a Mac and don't want or have another browser. My debit card works everywhere else why not here?

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

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I'm sorry that you're having issues with this.  Please contact our support team for further assistance - Contact Customer Care

Kind regards

Bev

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