Unable to cancel Adobe Stock trial - no access to e-mail

New Here ,
Jul 04, 2020 Jul 04, 2020

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Hello,

I have been trying to cancel Adobe Stock trial on my e-mail [e-mail deleted by moderator]  but since I no longer have access to my e-mail where they send a code in order for me to log in, I can not log in and cancel.

 

When I call the support, I get an answer from Indian call support who has a slow internet connection and whom I am unable to understand. As a result, I have been charged subscription despite my willingness to cancel. Does anyone have suggestion what to do? Numbers to call, email to email, persons to contact?

Thank you,

Michal

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Adobe Community Professional ,
Jul 04, 2020 Jul 04, 2020

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Use the chat option to contact Adobe support:

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 05, 2020 Jul 05, 2020

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Hi, I see no such option on that site. Can you please post a picture/video where I can find it?

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