Unable to cancel Adobe Stock trial plan

[beep84]

Hello there - I have tried to follow all the instructions I've been able to find online for how to cancel my Adobe Stock trial - the renewal is up and I don't wish to continue but it seems I don't have a choice to cancel it as there is not that option when I go in to manage my plan.
I would love some advice.
Thank you.

[beep84]

I have now just been charged for another month and I am not happy as I did not even have the option to cancel!
I am unable to call Adobe from Australia as all the numbers I have tried do not work and the chat option is currently closed.

[nicholasd2896287]

I have the same problem, there is no way to cancel the trial plan and I've been charged too!

[twaritar3263062]

Hi Nicholas,

Glad that you were able to self cancel your Adobe Stock subscription.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[nicholasd2896287]

I've updated my credit card infowith a working one; then I was able to cancel my plan

[twaritar3263062 · Accepted solution]

Hi Bianca,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 15 Nov 2018. The subscription has already been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita