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Unable to cancel Adobe Stock trial plan

New Here ,
Dec 15, 2018 Dec 15, 2018

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Hello there - I have tried to follow all the instructions I've been able to find online for how to cancel my Adobe Stock trial - the renewal is up and I don't wish to continue but it seems I don't have a choice to cancel it as there is not that option when I go in to manage my plan.
I would love some advice.
Thank you.

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Adobe Employee , Dec 17, 2018 Dec 17, 2018
Hi Bianca,Sorry to hear that.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 15 Nov 2018. The subscription has already been cancelled.Feel free to update this thread in case of any additional questions. Regards,Twarita

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New Here ,
Dec 15, 2018 Dec 15, 2018

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I have now just been charged for another month and I am not happy as I did not even have the option to cancel!
I am unable to call Adobe from Australia as all the numbers I have tried do not work and the chat option is currently closed.

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New Here ,
Dec 16, 2018 Dec 16, 2018

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I have the same problem, there is no way to cancel the trial plan and I've been charged too!

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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Hi Nicholas,

Glad that you were able to self cancel your Adobe Stock subscription.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Dec 16, 2018 Dec 16, 2018

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I've updated my credit card infowith a working one; then I was able to cancel my plan

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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Hi Bianca,

Sorry to hear that.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 15 Nov 2018. The subscription has already been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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