Unable to Cancel Adobe Stock Trial

New Here ,
Aug 23, 2021 Aug 23, 2021

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I am a few days into the trial and want to cancel. However, when I try and cancel through my account management page, it gives the following error:

 

There was a problem processing your request.

Please try again later. If the issue persists, please contact Customer support.

 

I also tried contacting the chat customer support but have no received any reply back. Please advise, thank you.

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Adobe Employee , Aug 23, 2021 Aug 23, 2021
Please contact customer care again. It appears they had some sort of technical outage when you contacted them.

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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quote

I also tried contacting the chat customer support but have no received any reply back. Please advise, thank you.


By @Alex Liberty

Customer support is via chat. You get connected, and you chat live with an Adobe employee or support contractor (after explaining to the chatbot that you want to cancel your stock subscription).

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Please contact customer care again. It appears they had some sort of technical outage when you contacted them.

EBQ

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