unable to cancel my adobe stock subscription trial

[pandakiwi]

i signed up for the adobe stock free trial on August 11, because the premise of 10 free images and being able to cancel within the first month looked good. i downloaded the images and proceeded to cancel about two days later, and there is NO option at all to manage my stock plan, it just says "You'll be able to manage this plan shortly." i thought i'd leave it and come back later, but its september 2 and it;s still saying this, a little search for my problems showed that other people are having the problem too and they are getting charged. i would like my trial cancelled please, i'm here feeling like i've been duped. you may need to change the wording about the trial subsccription because i'm not the only one feeling misled by the looks of things. please cancel my adobe stock subscription. Thank you

[zacm4122982]

same kinda problem i signed up to a photo plan but im wanting to cancel it but cant not sure if you can cancel it but would sure love it if you could

thanks zac.

[stefanosp33051331]

I have the same problem.  No manage plan link. Only the "You'll be able to manage this plan shortly."

[jacintac89688890]

Hi I also signed up for the trial but I want to cancel it. When I go to the manage plans page it is blank.

[Beverley Gray]

Hi JC

Thanks for contacting support who assisted with the cancellation.

Regards

Bev

[emilyg41926985]

Hello there. I am trying to cancel my trial subscription on Adobe PDF Pack and I cannot access the manage plan button. It only shows, "You'll be able to manage your plan shortly," but it said I could cancel within 14 days and still get a full refund. And I was also charged an extra dollar and I'm not entirely sure as to why because it said my total was $9.99, and there was no tax included in the final order.

[Beverley Gray]

Hi EC

Your Adobe PDF Pack subscription shows as cancelled and a refund has been processed.

The $1 transaction is a pre-authorization amount and is not deducted from your credit card.

Kind regards

Bev

[brittyg]

I also do not have the ability to manage my adobe stock account.

can someone fix this?

[Beverley Gray]

Hi brittyg

Your Stock plan shows as cancelled.

Kind regards

Bev

[richardbratton]

Hi - I have the same problem

- I am looking to cancel my Adobe Stock subscription but it does not even show up under 'Plans and Products' - how can I cancel my subscription?

Best regards

Richard

[Beverley Gray]

Hi RB

There isn't a Stock subscription under the Adobe ID you used to post on the forum.  Did you perhaps sign up using a different Adobe ID?

You were given 10 free Stock credits as you have a Creative Cloud for teams account, which is different from the individual promo as you don't have to sign up for a Stock subscription.

Thanks

Bev

[matthews6253016]

I am having the same issue with my account! Please help!

[twaritar3263062]

Hi Matthew,

Unfortunately, I cannot find any subscription under the Adobe ID you are using to post on forums. Is there a different Adobe ID which you have used to sign up? If yes, please private message the Adobe ID so that we can further help you with the issue.

Regards,

Twarita

[johnk3573371]

My adobe ID is [Private info removed by Moderator]

I am also unable to cancel my subscript for the exactly same reason and wish to do so.

[This is an open forum, not Adobe support, please do not post personal information]

[Beverley Gray]

Hi JK

Your subscription order may not have processed completely when you originally tried to cancel it.  Please try again:

Learn about cancelling your Adobe Creative Cloud plan subscription

Kind regards

Bev

[ömere83228253]

There is no "cancel plan" link. I am unable to cancel my subscript. Please help me!

[Sheena Kaul]

Hi Omer,

Since you are not getting the option to cancel your subscription from within your account management page, please Contact Customer Care for your cancellation request.

You may also refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach the support.

Let me know if you face any troubles.

Regards,

Sheena

[had18337922]

Hi

I'm having a similar problem with the manage plan page appearing blank. Can you help me please?

[twaritar3263062]

Hi Ha douken,

I would suggest you to contact our support team Contact Customer Care for the cancellation requests.

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[lauras95838675]

Can you help me I'm having the same issue.

Thanks

[twaritar3263062]

Hi Laura,

Please follow the steps mentioned in the help document https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

to cancel your Stock Subscription.

Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

In case you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

[anamaria11111]

What if the MANAGE PLAN button actually doesn't exist? ...and also no CANCEL button on your settings?

[kylem23249818]

I have same problem just says

You'll be able to manage this plan shortly.

[twaritar3263062]

Hi Kyle,

I would suggest you to contact our support team Contact Customer Care for the cancellation requests.

**Be sure to remain signed in with your Adobe ID before accessing the link above**

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

[keirant19954944]

I'm having the exact same problem. Come on Adobe!! surely this ever-growing topic is grounds enough to sort your system out. You're misleading customers and acting like some bogus company.

Who would want to remain subscribed when the initial invite is false and misleading?

[keirant19954944]

ok the cancel account option has appeared now. Please disregard my last message