Unable to cancel my Stock plan

[CathVallieres]

I subcribed to the Trial in December 2022, and cancelled my plan 14 days after, but now I see I have been charged for the annual plan and when I go to "Manage subscription" it does not allow me to continue and loops in the security questions and make me change my password over and over again (see the page bellow). 

Please help me cancel this plan, never wanted it and it's 39,99$ a month!

[Abambo · Accepted solution]

What does it say, when you “Continue” and verify your identity and create your password?

In all cases, if you want to contact Adobe customer care, you may do so, when being signed in to the correct account (the one with the subscription):

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[CathVallieres]

Like I said in my initial message, when I "Continue" and verify, it creates a new password, then just loops back to the security question. Here are the screenshots. 

[Abambo]

Contact Adobe customer care. They will help you to cancel the plan.

Incidentally: I've edited out your e-mail address. Never publish private data for your own protection here. (This is part of the community rules)