Unable to cancel trial membership!

[harshj17794652]

Hi,

I had taken a trial membership for 'Adobe Stock - 10 assets a month' but didn't use it! Now some annual plan with autorenew has started just recently and I am not able to cancel it as I do not need it right now.!!

Can somebody help?

Thanks

Harsh

[John T Smith · Accepted solution]

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

[Guest]

Please help me. I can't find any button to cancel online logged into my account via the link provided. The "chat" function is not working. And I've been on hold waiting to speak with a customer service rep via phone for 36 minutes. This is unacceptable!

[Nancy OShea]

Which paid service are you trying to cancel?

• Adobe Stock
• Creative Cloud
• Acrobat / PDF services
• Something else?

[Abambo]

Suggestions:

The chat function is not working? It works each time when I try, so I suspect a problem with your browser. Please use a different browser. Maybe the Cancel button will appear.

Question:

What do you want to cancel?

[twaritar3263062]

Hi Rebecca,

I see you have an Acrobat Pro DC subscription which has already been cancelled.

Regards,

Twarita