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Unable to cancel trial subscription

New Here ,
Dec 19, 2020 Dec 19, 2020

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Hi. I am unable to cancel my Adobe Stock Trial Subscription. It does not appear on my Plans on my account either. I tried to cancel 5 days before the end of the month but i couldnt. Now i unnecesarily got charged. Please help

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Account management, Licensing, Plans and purchase

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi @urvi0D4C,

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

EBQ

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Hi. That’s my exact dilemma. I don’t have a subscription. I entered my card details for Adobe Stock and a month later I was charged. I’m not sure why that happened?

Sent from my iPhone

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