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Unable to change font on a purchased Essential Graphic Motion Template

Community Beginner ,
Aug 13, 2018 Aug 13, 2018

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Hi Adobe Team,

I have recently purchased a motion text template: Slide in Highlighted Captions

It has many options to change colour or size, but no options to change font. Perhaps I'm not looking at the right options.

Please advise as I'm working on a video that requires one specific font.

Many thanks!

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correct answers 1 Correct answer

Adobe Employee , Aug 16, 2018 Aug 16, 2018
Hi Filip,I apologize as there is no way to return an asset which has been licensed once.Also, as mentioned by Rameez, this is a limitation of MOGRT altogether so we don't have any option or workaround to overcome that.But you can certainly Contact Customer Care for more details.Regards,Sheena

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Adobe Employee ,
Aug 13, 2018 Aug 13, 2018

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Looping in RameezKhan​ for expert help.

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Adobe Employee ,
Aug 13, 2018 Aug 13, 2018

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Hi Filip Laureys,

The property to change font isn't available in this Motion Graphic Template. It's designed as such.

Thanks,

Rameez

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Community Beginner ,
Aug 13, 2018 Aug 13, 2018

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Thanks for the quick reply and follow up Rameez.

First, in that case can the asset be returned?

Also, is there a way to tell when purchasing assets if they lack the ability to change fonts? (in the description or details)?

Many thanks!

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Adobe Employee ,
Aug 16, 2018 Aug 16, 2018

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Hi Filip,

I apologize as there is no way to return an asset which has been licensed once.

Also, as mentioned by Rameez, this is a limitation of MOGRT altogether so we don't have any option or workaround to overcome that.

But you can certainly Contact Customer Care for more details.

Regards,

Sheena

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Community Beginner ,
Aug 17, 2018 Aug 17, 2018

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Thanks Sheena for the reply and clarification, definitely understandable re. return policy.

However I do think providers should be required to either have some of these basic settings available or list in the description the parameters that cannot be adjusted, as opposed to a standard motion graphic provided by Adobe within the Essential Graphics panel.

Thanks again and have a good one

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Adobe Employee ,
Aug 20, 2018 Aug 20, 2018

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Thanks for the feedback.

I'll report it to the product team.

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New Here ,
Nov 09, 2018 Nov 09, 2018

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This info is a great start to answering my question, taking off on this idea. Through Premiere Pro I downloaded the free template "orange and white locator pin call out 1"  I cannot change some of the parameters, like text position (to center the text a bit more). I was trying to find where the .mogrt file may have downloaded on my PC, but I cannot find it anywhere. I would open the .mogrt file in After Effects to make the subtle changes requested by my client. Two questions:  1) where can I find the .mogrt file through an in app download and 2) Is there any way to know what files can be altered before buying/utilizing them?

Thanks in advance for your help.

Todd

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New Here ,
Nov 21, 2020 Nov 21, 2020

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HI, if anyone is getting stuck on this problem, you can edit the essential graphics template. you can find the details here https://www.youtube.com/watch?v=B2pj7E05GHg

In this video we learn how to change fonts in Motion Graphics templates, otherwise known as .mogrt files. Until now it has been seemingly impossible to do s...

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