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Unable to delete account & unsubscribe

Guest
Sep 26, 2021 Sep 26, 2021

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HELP - my account will not let me delete or cancel my subscription. It advises me to check back later to make any modifications.

When I try delete my account it also doesn't let me cancel the plan.

Thanks.

TOPICS
Account management , General , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Sep 26, 2021 Sep 26, 2021

Cancel a subscription: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

if that does not work you need to contact customer service.

 

Delete the Adobe id account: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

 

if that does not work you need to contact customer service.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the c

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Community Expert ,
Sep 26, 2021 Sep 26, 2021

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Cancel a subscription: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

if that does not work you need to contact customer service.

 

Delete the Adobe id account: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

 

if that does not work you need to contact customer service.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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