Unable to download/license images

[CCLA]

I have just purchased 5 credits and only able to download one image. When I tried to download the second one, this Error message pop up. Already tried different browsers and computer; sign out and sign back in; Add to Library.... Can anyone help? Urgently need 4 images to complete the work tonight.

[EvilBugQueen1]

@CCLA Looking into this for you.

[EvilBugQueen1 · Accepted solution]

@CCLA 

The team is looking into your issue and this should be resolved sometime on Monday. I have granted you an extra credit while you wait for the fix.

[EvilBugQueen1]

Please try again, the issue has been resolved for you. Thank you for your patience.