Unable to download/license images

New Here ,
May 05, 2022 May 05, 2022

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I have just purchased 5 credits and only able to download one image. When I tried to download the second one, this Error message pop up. Already tried different browsers and computer; sign out and sign back in; Add to Library.... Can anyone help? Urgently need 4 images to complete the work tonight.

CCLA_0-1651817257925.png

 

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Licensing , Troubleshooting

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Adobe Employee , May 06, 2022 May 06, 2022
@CCLA  The team is looking into your issue and this should be resolved sometime on Monday. I have granted you an extra credit while you wait for the fix.

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Adobe Employee ,
May 06, 2022 May 06, 2022

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@CCLA Looking into this for you.

EBQ

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Adobe Employee ,
May 06, 2022 May 06, 2022

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@CCLA 

The team is looking into your issue and this should be resolved sometime on Monday. I have granted you an extra credit while you wait for the fix.

EBQ

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Please try again, the issue has been resolved for you. Thank you for your patience.

EBQ

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