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Unable to download licensed images

New Here ,
Jan 05, 2023 Jan 05, 2023

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Unable to download licensed images

Happens to me twice when I cant download licensed images (.jpg). Redownload button doesn`t work at all. Didn`t have same issue before, and in meantime I have licensed and downloaded other images. I have lost 2 credits so far.... Any help from support would be appreciated.

File#: 547313409   and 551425290 

 

 

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Download , Licensing , Troubleshooting

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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Hi @Michał23816545adt9,

I'm sorry this happened to you. I've confirmed that you've license the assets. Please direct message me with the email address where I can send these files to you.

EBQ

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New Here ,
Jan 07, 2023 Jan 07, 2023

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Actually I would like to ask you to restore those 2 wasted credits to my account. Ive already found those files in other stock. Thank you 🙂

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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LATEST

Done!

EBQ

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