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Unable to License the Image that I needed

New Here ,
Aug 07, 2021 Aug 07, 2021

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I have a few images that I needed to license but unable to license the images. It gives me the error message of "This asset cannot be licensed". Anyone has a solution to this problem?adobestock_photos.jpg

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Adobe Employee , Aug 09, 2021 Aug 09, 2021

Hi there, it appears that you are attempting to license assets from the US Adobe Stock site but that you are in Malaysia. Not all Adobe Stock content is available in all countries. Please use https://stock.adobe.com/my when visiting Adobe Stock to see assets available in your region.

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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I have no problem to license this asset.

Abambo_0-1628365291788.png

And as I see, you still have 6 assets available. I would suggest you try it again. If it does not work, maybe you could try it with incognito or private browsing or use a different browser or a different computer/tablet/phone.

 

If all that does not work, you should ask help from Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi there, it appears that you are attempting to license assets from the US Adobe Stock site but that you are in Malaysia. Not all Adobe Stock content is available in all countries. Please use https://stock.adobe.com/my when visiting Adobe Stock to see assets available in your region.

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Community Beginner ,
Feb 05, 2022 Feb 05, 2022

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I still have this problem. What is the exact solution to this problem?

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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What is your problem? The solution to the original poster's problem is given here.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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Only one of the images in this account is visible. When I change the country, all the images appear, but then I get the error that it cannot be licensed. From which country can I log in and see and download all images?

 

https://stock.adobe.com/tr/contributor/202966501/Bahadir

 

I'm logging in from Turkey and only the image in this link appears

 

https://stock.adobe.com/tr/contributor/202966501/Bahadir?asset_id=85740026

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Content is restricted in your country. Be sure that you are signed with your Adobe ID to see items that are not restricted to your location.

EBQ

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