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Unable to License the Image that I needed

New Here ,
Aug 07, 2021 Aug 07, 2021

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I have a few images that I needed to license but unable to license the images. It gives me the error message of "This asset cannot be licensed". Anyone has a solution to this problem?adobestock_photos.jpg

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2021 Aug 09, 2021
Hi there, it appears that you are attempting to license assets from the US Adobe Stock site but that you are in Malaysia. Not all Adobe Stock content is available in all countries. Please use https://stock.adobe.com/my when visiting Adobe Stock to see assets available in your region.

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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I have no problem to license this asset.

Abambo_0-1628365291788.png

And as I see, you still have 6 assets available. I would suggest you try it again. If it does not work, maybe you could try it with incognito or private browsing or use a different browser or a different computer/tablet/phone.

 

If all that does not work, you should ask help from Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi there, it appears that you are attempting to license assets from the US Adobe Stock site but that you are in Malaysia. Not all Adobe Stock content is available in all countries. Please use https://stock.adobe.com/my when visiting Adobe Stock to see assets available in your region.

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