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Unable to license with subscription

Community Beginner ,
Aug 27, 2023 Aug 27, 2023

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I have the same problem, and it does say to me that I have a subscription to adobe stock. It's the same bug for all templates and stuff. I don't know what to do.

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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I suppose you are using a computer, not a tablet or a phone. Does the screen look like this, when you hover over an asset?

Abambo_0-1693227911887.png

What does the system report when you click your avatar on https://stock.adobe.com?

Abambo_1-1693228128634.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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I closed my subscription but I can say that I didn't have the same display on my screen. Even though my account said I was on free trial for Adobe stocks, I didn't have any available quota on the same screen you sent. Hope this helps

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Your subscription was closed on the same day you started it. What was your expectation?

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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I closed it since it wasn't working, I admit i wasn't really patient on this one. (I'll start a new trial to see if it's worth it)

 

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