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Unable to purchase Stock image - "We're sorry but a system error occurred"

New Here ,
May 01, 2020 May 01, 2020

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Hi

 

I'm trying to purchase an Adobe Stock image and when I try to complete payment, I receive "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

Please assist as this is very urgent

TOPICS
Account management, Plans and purchase, Troubleshooting

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Adobe Employee ,
May 01, 2020 May 01, 2020

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Hi cirymarr,

Please review your payment method. I can see that your recently set up your Adobe Stock subscription but there is something in your payment method that is preventing additional purchases.

EBQ

EBQ

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Adobe Employee ,
May 01, 2020 May 01, 2020

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Also, can you tell me what browser you are using and can you try a different browser please?

EBQ

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