Unable to purchase Stock image - "We're sorry but a system error occurred"

[cirymarr]

Hi

I'm trying to purchase an Adobe Stock image and when I try to complete payment, I receive "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

Please assist as this is very urgent

[EvilBugQueen1]

Hi cirymarr,

Please review your payment method. I can see that your recently set up your Adobe Stock subscription but there is something in your payment method that is preventing additional purchases.

EBQ

[EvilBugQueen1]

Also, can you tell me what browser you are using and can you try a different browser please?

EBQ