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Unable to use (download) assets added to library

Explorer ,
May 24, 2024 May 24, 2024

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Hi,

Why am I able to download and use some of the sotck assest added to a library, while not at all able to download/ access others? Does anyone know please? All assests are in the same library, all are free with a standard licence...
I'm including a couple of screenshots below showing the download icon there (1st iamge) and download icon missing (2nd image).
Does anyone have any idea why download is enabled for some, but not all assests of identical parameters (stored in the same libabry, all free with same type of licence)?

MargoM_0-1716545468322.png

MargoM_1-1716545593772.png


OS: Windows 10

TOPICS
Download , Libraries

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correct answers 1 Correct answer

Community Expert , May 24, 2024 May 24, 2024

Have you exceeded the limit of 3 assets per day from the Free Collection?

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Community Expert ,
May 24, 2024 May 24, 2024

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Have you exceeded the limit of 3 assets per day from the Free Collection?

Jill C., Forum Volunteer

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi @MargoM. ,

You can download the assets for which you have a license.

If you look well at your screenshot, the asset that is impossible to be downloaded is effectively added to the library but not licensed (even if it is a free asset, it has not the "Licensed" badge).

 

Thanks and regards,

Bibilelo

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