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Understanding the credits remaining when cancelling the plan

New Here ,
Jun 22, 2023 Jun 22, 2023

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Today I’ve canceled my plan of 25 credits per month. The cancelling date will be effective on 18th July. I have 2 questions:
How do I know how many credits I have available?
If I’m not spending all credits until 18th July, I can still use them after this day?
Thank you.

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Account management , Plans and purchase

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Community Expert ,
Jun 22, 2023 Jun 22, 2023

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All unused credits are cancelled on the date your subscription ends and no longer available to you. Additionally, you cannot redownload any previously licensed images, so be sure to download them all before your subscription ends.

Jill C., Forum Volunteer

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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quoteAdditionally, you cannot redownload any previously licensed images, so be sure to download them all before your subscription ends.

By @Jill_C

This is not correct. You can download any licensed asset as long as it is still in the database. As assets may be deleted from the database, I recommend downloading assets as soon as you licence. This is independant from having a subscription.

 

It is true, that unused credits expire at the end of the subscription. You should have used all credits before the subscription ends. I recommend not to wait with that until the very last moment.

ABAMBO | Hard- and Software Engineer | Photographer

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