Unexpected Adobe Stock Charges

New Here ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

Hello, I am an architect student and have been a customer since Feb 2021. I subscribed to Creative Cloud which has been very useful and with which I am very content. However, looking back I cannot find a reason to why I would have subscribed to a paid subscription of stock images. I had no idea that I was paying more than 30 euros every month for a service I never used once and now that I want to unsubscribe from it I have to pay an additional 50 euros fee. I am very upset that I have lost so much money for nothing to a company I trust. I am asking if it is possible to be reimbursed in any way as I am sure it is obvious I never intended to purchase this subscription.

 

Best regards, Herman

TOPICS
Account management , Plans and purchase

Views

27

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

LATEST

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started