• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Unlicense accidental enhanced image purchase

New Here ,
Jul 16, 2023 Jul 16, 2023

Copy link to clipboard

Copied

Hello there, I sometimes use the library function in Indesign to purchased stock image. But somehow one image cost me 67 credits. I admitted it had a notification but it wasn't clear as the webpage version. Can I unlincesed the image or lower the license tier?

TOPICS
Plans and purchase

Views

157

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Jul 27, 2023 Jul 27, 2023

That's a big help. I am quite happy about your customer care.

Votes

Translate

Translate

correct answers 2 Pinned Replies

Adobe Employee , Jul 18, 2023 Jul 18, 2023

Issue is in review.

Votes

Translate

Translate
Adobe Employee , Jul 18, 2023 Jul 18, 2023

@Commercial Cross Ltd. I see that our customer care team gave you a single standard license. I've granted you 66 plan credits. This quota will expire on July 31st.

Votes

Translate

Translate
Community Expert ,
Jul 17, 2023 Jul 17, 2023

Copy link to clipboard

Copied

You can't unlicence. You will need to contact Adobe customer care and explain your case. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

Copy link to clipboard

Copied

Issue is in review.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

Copy link to clipboard

Copied

@Commercial Cross Ltd. I see that our customer care team gave you a single standard license. I've granted you 66 plan credits. This quota will expire on July 31st.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

LATEST

That's a big help. I am quite happy about your customer care.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started