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Unlicense accidental enhanced image purchase

New Here ,
Jul 16, 2023 Jul 16, 2023

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Hello there, I sometimes use the library function in Indesign to purchased stock image. But somehow one image cost me 67 credits. I admitted it had a notification but it wasn't clear as the webpage version. Can I unlincesed the image or lower the license tier?

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correct answers 1 Correct answer

New Here , Jul 27, 2023 Jul 27, 2023

That's a big help. I am quite happy about your customer care.

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correct answers 2 Pinned Replies

Adobe Employee , Jul 18, 2023 Jul 18, 2023

Issue is in review.

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Adobe Employee , Jul 18, 2023 Jul 18, 2023

@Commercial Cross Ltd. I see that our customer care team gave you a single standard license. I've granted you 66 plan credits. This quota will expire on July 31st.

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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You can't unlicence. You will need to contact Adobe customer care and explain your case. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the ā€œAdobe Employeeā€ marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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Issue is in review.

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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@Commercial Cross Ltd. I see that our customer care team gave you a single standard license. I've granted you 66 plan credits. This quota will expire on July 31st.

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New Here ,
Jul 27, 2023 Jul 27, 2023

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That's a big help. I am quite happy about your customer care.

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