Unneeded Images

New Here ,
Mar 04, 2022 Mar 04, 2022

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We licensed the images in the attached Word document. We have not and will not use them. Could we please "relinquish" them for image credits?

 

Thanks,

 

Kelly Hamilton

Instructional Designer

CLEAR

TOPICS
Account management , General , Libraries , Licensing

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Adobe Community Professional ,
Mar 11, 2022 Mar 11, 2022

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Hi Kelly,

 

I will never understand how people licence dozens of assets without needing them. There is no possibility to return licences, but given the number of this, I suggest you contact customer service and explain what happened. And I strongly suggest that you pay better attention to what you are doing.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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