Unwanted Charges

New Here ,
Jan 12, 2019 Jan 12, 2019

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Hi, I just noticed on my bank statement that I have been charges $29.99 for the past two months for Adobe Stock that I never signed up for. I just now went online to cancel it because I didn’t want to be charged more and I was charged $59.99 to cancel. I am hoping I can be reimbursed for these charges because I have never used Adobe Stock. I will also be reporting these charges as fraudulent to my bank. Please advise. Thank you.

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Adobe Employee , Jan 14, 2019 Jan 14, 2019
Hi Emma,Sorry to hear that you are facing issues with Adobe Stock services.As per our records, you have signed up for Adobe Stock 10 images per month(one-year) plan on 18 Oct 2018.The subscription is currently in a cancelling state.Please reach out our support team Support FAQ: How can I contact Adobe for support?  for further assistance.In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Community Professional ,
Jan 12, 2019 Jan 12, 2019

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please Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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Hi Emma,

Sorry to hear that you are facing issues with Adobe Stock services.

As per our records, you have signed up for Adobe Stock 10 images per month(one-year) plan on 18 Oct 2018.

The subscription is currently in a cancelling state.

Please reach out our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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