Unwanted Image

New Here ,
Jun 12, 2019 Jun 12, 2019

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Hello,

I just licensed an image, but once I downloaded and viewed the larger version, I ended up not liking the image at all.  The quality isn't as good as I thought.  Could you please remove the following image file from my account?  Thank you!

File# 252895752

Best,

Chris

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Adobe Community Professional ,
Jul 17, 2019 Jul 17, 2019

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Sorry for the late answer, but I'm working up my backlog...

Looping in Sheena Kaul​ for expert advice. I think indeed that the image has some flaws.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 17, 2019 Jul 17, 2019

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Adobe Employee ,
Jul 18, 2019 Jul 18, 2019

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Hi Chris,

We would not be able to remove an image from your account, however, I have an added an image credit to your account so that you can license a different image instead.

Hope this helps!

Thanks

Kanika

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New Here ,
Jul 18, 2019 Jul 18, 2019

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Same thing with me. I downloaded a vector space background. It looked so cool on the preview but when I opened it it was super tiny 2" x 1" file and looks like junk when enlarged. The image is a scam and should be removed. #143086001

AdobeStock_143086001.ai - Google Drive

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Adobe Community Professional ,
Jul 18, 2019 Jul 18, 2019

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how did you open it? Ai files should be opened with Adobe Illustrator or a vector program understanding the Ai file format.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 18, 2019 Jul 18, 2019

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I opened it in Photoshop and Google Drive (preview). There is another vector of some doves I just got from Adobe Stock too that I opened in Photoshop and it was a good size― 32" by 25".

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Adobe Employee ,
Jul 18, 2019 Jul 18, 2019

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Hi J. F.,

It sounds like you've tried to open this file in Photoshop. To use the file in Photoshop, download it to your desktop and from the Photoshop File menu choose > Place linked... You'll be able to resize the file as needed then.

EBQ

EBQ

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New Here ,
Jul 18, 2019 Jul 18, 2019

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Ok I just tried that. (Opening it in Photoshop and enlarging.) It still looks really bad compared to the preview. You should check out the image itself.

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Adobe Employee ,
Jul 18, 2019 Jul 18, 2019

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Hi J. F.,

I am using the licensed asset. The file displayed in Photoshop does not appear as when viewed in Illustrator, no. The file is not a JPEG, it's an EPS/.AI file. I can grant you a replacement license, but you'll likely want to limit your Adobe Stock searching to images if you primarily work in Photoshop.

Here is Photoshop on the left, Illustrator on the right.

EBQ

EBQ

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New Here ,
Jul 20, 2019 Jul 20, 2019

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Wow, ok thanks. Interesting.

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Adobe Employee ,
Jul 19, 2019 Jul 19, 2019

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I did grant you a replacement license.

EBQ

EBQ

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